Refund policy

Return & Refund Policy

At PawMint, we believe shopping for your furry friends should be simple, enjoyable, and worry-free. We want you and your pets to love every purchase!

If something isn't quite right with your order, we're here to help. Please review our return and refund policy below.

1. Our 30-Day Return Policy

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, your item must:

Be unused and in its original condition.
Include all original accessories and components.
Be returned in its original packaging, when available.
Include proof of purchase or a valid PawMint order number.
Not fall under our non-returnable item categories.

You must request your return within 30 days of receiving your order.

Once your return is approved, please ship the item within 14 days using the instructions provided by our customer support team.

Important: Please do not send products back without receiving return authorization from PawMint.

2. How to Start a Return

Returning an eligible item is simple!

Option 1: Request a Return Online

You can easily request a return through your PawMint customer account.

Click Here to Request a Return

Simply sign in using your email address, select your order, and submit a return request. Once submitted, our team will review your request and provide further instructions.

Option 2: Contact Our Support Team

You can also request a return by emailing pawmint.store1@gmail.com.

Please include your order number, the item you wish to return, and the reason for your return.

What Happens Next?

Our team reviews your request.
If approved, we'll provide return instructions.
Carefully package your item and send it to our designated return address.
Once we receive and inspect your return, we'll process your refund if it meets our policy requirements.

We recommend using a trackable shipping service to help ensure that your return arrives safely.

3. Damaged, Defective, or Incorrect Items

We do our best to ensure that every PawMint order arrives in excellent condition.

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Email us at pawmint.store1@gmail.com with:

Your order number.
A description of the issue.
Clear photos or videos of the item and packaging, if available.

After reviewing the issue, we'll provide an appropriate solution, which may include:

A replacement product at no additional charge.
A full or partial refund, as appropriate.
Another solution agreed upon with you.

For verified damaged, defective, or incorrect products, PawMint will cover any necessary return shipping costs. In many cases, we may resolve the issue without requiring you to return the product.

The suggested 7-day reporting period does not limit your rights under applicable consumer protection laws.

4. Non-Returnable Items

For hygiene and safety reasons, certain products are not eligible for change-of-mind returns.

These include:

Used pet grooming or hygiene products.
Used or chewed pet toys.
Used pet feeding or drinking accessories.
Personalized or custom-made products, where the return restriction was disclosed before purchase.
Items specifically marked as final sale before purchase, where permitted by law.

Unused products in these categories may still be eligible for return unless an applicable exclusion was disclosed at purchase.

If you're unsure whether your item is eligible, please contact our support team.

Please note: These exclusions do not affect your legal rights if an item is defective, damaged, incorrect, or not as described.

5. Return Shipping Costs

We aim to keep our return process fair and transparent.

Change-of-Mind Returns

If you're returning an eligible item because you changed your mind, ordered the wrong size or color, or no longer need it, you are responsible for purchasing and paying for return shipping.

Damaged, Defective, or Incorrect Items

If we confirm that an item arrived damaged, defective, or incorrect, PawMint will cover any necessary return shipping costs or provide another appropriate resolution without requiring a return.

Restocking Fees

PawMint does not charge restocking fees.

Original Shipping Charges

Original shipping charges, if any, are generally non-refundable for change-of-mind returns unless required by applicable law.

6. Return Address

All authorized physical returns must be sent to our designated U.S. return address:

PawMint Returns

19911 Bothell Everett Hwy #1007

Bothell, WA, 98012

United States

Please contact pawmint.store1@gmail.com or submit an online return request and receive return authorization before mailing any items.

Unauthorized returns may experience processing delays.

7. Exchanges

Need a different color, size, or product? We're happy to help!

To request an exchange, contact pawmint.store1@gmail.com with your order number and the item you would like to exchange.

Exchanges are subject to product availability and return eligibility.

If a direct exchange isn't available, you may return your eligible item for a refund and place a new order.

For customer-requested exchanges, you may be responsible for return shipping and any applicable price difference.

If an exchange is needed because of our error or a defective product, we will provide an appropriate solution at no additional cost.

8. Order Cancellations

We understand that plans can change!

If you need to cancel or modify an order, please contact us at pawmint.store1@gmail.com as soon as possible.

We will do our best to accommodate your request before your order enters processing or fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible.

If your order has already shipped, you may request a return after delivery, subject to our return policy.

If we cannot fulfill your order within the promised shipping timeframe, we will provide the cancellation and refund options required by applicable law.

9. Refund Processing

Once your returned item arrives, we will inspect it and notify you whether your refund has been approved.

If approved:

Your refund will be issued to your original payment method.
We generally process approved refunds within 10 business days after receiving and inspecting your return.
If a return isn't required, we generally process the approved refund within 10 business days after approval.
Your bank or payment provider may require additional time to post the funds.

Refund amounts may be adjusted when an item is returned missing components or has been damaged through customer use, where permitted by applicable law.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us.

10. Missing or Undelivered Orders

If your order hasn't arrived within the estimated delivery timeframe, please contact us at pawmint.store1@gmail.com.

Include your order number and any relevant tracking information.

We'll investigate the shipment with our shipping partners and work toward an appropriate resolution.

If your order is confirmed lost or cannot be delivered as promised, we will offer a replacement or refund as appropriate, consistent with applicable law.